Accessibility Statement

Last Updated: July 14, 2025

At Yum Yum Donut Shops, Inc., we believe that everyone deserves the ability to access and enjoy the full range of goods, services, facilities, privileges, advantages, and accommodations that we offer through our website, www.yumyumdonuts.com. We are deeply committed to ensuring that our digital presence is inclusive, user-friendly, and accessible to the widest possible audience, including individuals with visual, auditory, motor, cognitive, and other disabilities. Accessibility is not just a legal obligation for us; it is a core part of our values and our commitment to treating every customer with dignity and respect.

We understand that accessibility is an ongoing effort, and we are continuously working to improve the usability and accessibility of our website. We welcome feedback from our users, and we are committed to responding promptly and effectively to any accessibility concerns that are brought to our attention. If you encounter any difficulties accessing or using any element of our website, please do not hesitate to contact us, and we will work with you to provide the information or services you need through an alternative communication method that is accessible to you.

Table of Contents

1. Our Commitment to Accessibility
2. Accessibility Standards We Follow
3. Measures We Have Taken
4. Accessibility Features of Our Website
5. Known Limitations and Ongoing Work
6. Compatibility with Assistive Technologies
7. Third-Party Content
8. In-Store Accessibility
9. Feedback and Contact Information
10. Enforcement and Formal Complaints

1. Our Commitment to Accessibility

Yum Yum Donuts is committed to ensuring that everyone, including individuals with disabilities, is provided equitable access to all of the goods, services, facilities, privileges, advantages, and accommodations offered by Yum Yum Donuts through its website. We recognize that the internet has become an essential part of everyday life, providing access to information, products, and services that were previously available only in person. We take our responsibility to provide an accessible digital experience seriously, and we are dedicated to meeting or exceeding the requirements of applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and applicable state accessibility laws.

Our commitment to accessibility extends beyond mere compliance. We strive to create a website that is genuinely easy to use for everyone, regardless of their abilities or the assistive technologies they may use. We believe that an accessible website is a better website for all of our users, and we are committed to the ongoing improvement of our digital accessibility. Every member of our team understands the importance of accessibility, and we have integrated accessibility considerations into our website design, development, content creation, and quality assurance processes.

2. Accessibility Standards We Follow

Our efforts to improve digital usability and accessibility are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). We strive to conform to WCAG 2.1 Level AA, which is widely regarded as the international standard for web accessibility and is referenced by most accessibility laws and regulations around the world. The WCAG guidelines provide a comprehensive framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

The WCAG 2.1 guidelines are organized around four core principles, often summarized by the acronym POUR. These principles state that web content must be Perceivable, meaning that information and user interface components must be presentable to users in ways they can perceive; Operable, meaning that user interface components and navigation must be operable by all users; Understandable, meaning that information and the operation of the user interface must be understandable; and Robust, meaning that content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies. We use these four principles as the foundation of our accessibility efforts and as the standard against which we measure our progress.

In addition to WCAG 2.1, we also consider guidance from the following sources as we work to improve our accessibility:

• Section 508 of the Rehabilitation Act: Federal accessibility requirements for electronic and information technology.
• Americans with Disabilities Act (ADA): Federal civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life.
• Accessible Rich Internet Applications (WAI-ARIA): A set of technical specifications that define ways to make web content and web applications more accessible to people with disabilities.
• California Government Code Section 7405: State requirements for the accessibility of electronic and information technology.

3. Measures We Have Taken

Yum Yum Donuts has taken and continues to take a wide range of measures to ensure that our website meets or exceeds applicable accessibility standards. We understand that achieving and maintaining web accessibility requires ongoing commitment and effort, and we are dedicated to investing the resources necessary to make our digital presence as accessible as possible. The following is a summary of the key measures we have implemented:

• Third-Party Accessibility Auditing: We employ the services of an independent, third-party auditing company to assess and help improve the accessibility of our website on a regular basis. These professional audits provide us with detailed findings and recommendations that guide our remediation efforts and help us identify and resolve accessibility barriers.
• Internal Accessibility Reviews: In addition to external audits, our development and content teams conduct regular internal accessibility reviews to identify potential issues and ensure that new content and features meet our accessibility standards before they are published to the Site.
• Accessibility Training: We provide training on web accessibility best practices to our website development team, content creators, and other relevant staff members to ensure that accessibility is considered at every stage of the design, development, and content creation process.
• Automated Testing: We use automated accessibility testing tools to scan our website for common accessibility issues on an ongoing basis. While automated testing cannot catch every accessibility barrier, it provides a valuable first line of defense and helps us identify and resolve issues quickly.
• Manual Testing: We supplement automated testing with manual accessibility testing, including keyboard navigation testing, screen reader testing, and testing with other assistive technologies, to identify issues that automated tools may miss.
• Feedback-Driven Improvements: We actively encourage feedback from our users regarding the accessibility of our website. Every accessibility concern that is brought to our attention is treated as a priority, and we work diligently to resolve reported issues in a timely manner.
• Continuous Improvement: We view accessibility as an ongoing process rather than a one-time project. We are committed to continuously monitoring, testing, and improving the accessibility of our website as web technologies and accessibility standards evolve.

4. Accessibility Features of Our Website

We have implemented a variety of accessibility features throughout our website to ensure that all users can effectively access and interact with our content. The following is a description of the key accessibility features currently available on our Site:

Navigation and Structure

• Consistent and logical page structure using proper HTML heading hierarchy (H1 through H6) to facilitate navigation by screen reader users.
• Descriptive page titles on every page that clearly identify the content and purpose of each page.
• A clear and consistent navigation menu that is accessible via keyboard and screen readers.
• Skip navigation links that allow keyboard users to bypass repetitive navigation elements and jump directly to the main content of each page.
• Breadcrumb trails where appropriate to help users understand their location within the website hierarchy.
• Logical tab order that follows the visual flow of content on each page.

Visual Design and Content

• Sufficient color contrast ratios between text and background colors throughout the Site to meet WCAG 2.1 Level AA requirements (minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text).
• Content that does not rely solely on color to convey information, ensuring that all information is also available through text or other non-color means.
• Resizable text that can be enlarged up to 200% without loss of content or functionality.
• Meaningful alternative text (alt text) for all informative images to ensure that the content and purpose of each image is conveyed to screen reader users.
• Decorative images are appropriately marked so they are ignored by assistive technologies.
• Clear and readable font choices with appropriate font sizes and line spacing for comfortable reading.

Interactive Elements

• All interactive elements, including links, buttons, and form fields, are accessible via keyboard navigation.
• Visible focus indicators on all interactive elements so that keyboard users can always see which element is currently focused.
• Properly labeled form fields with associated labels, instructions, and error messages that are programmatically associated with their respective input fields.
• Error messages that clearly identify the field in error and provide clear instructions on how to correct the error.
• ARIA (Accessible Rich Internet Applications) attributes are used where appropriate to provide additional context and information to assistive technology users.

Multimedia

• No content on our Site flashes more than three times per second, in compliance with seizure prevention guidelines.
• Any audio or video content that auto-plays can be paused, stopped, or muted by the user.
• Captions and/or transcripts are provided for multimedia content where available.

5. Known Limitations and Ongoing Work

Despite our best efforts to ensure the accessibility of our website, we recognize that some areas of the Site may not yet be fully accessible. We are aware of the following limitations and are actively working to address them:

• PDF Documents: Some older PDF documents, such as nutritional guides and promotional materials, may not be fully accessible to screen readers. We are in the process of remediating these documents and converting them to accessible formats. In the meantime, if you need the information contained in any PDF document in an accessible format, please contact us and we will provide it to you.
• Third-Party Content: Some content on our Site is provided by third-party services, such as Google Maps for our store locator. While we work with vendors who share our commitment to accessibility, we may not have full control over the accessibility of their content. We continuously advocate for accessibility improvements with our third-party partners.
• Legacy Content: Some older content on our Site may not fully conform to current accessibility standards. We are systematically reviewing and updating our legacy content to bring it into conformance with WCAG 2.1 Level AA.
• Dynamic Content: Some dynamic content that is loaded asynchronously on our Site may not always be properly announced to screen readers. We are working to ensure that all dynamic content changes are properly communicated to assistive technologies through ARIA live regions and other techniques.

We are committed to resolving these known limitations as quickly as possible and to preventing similar issues in the future. If you encounter any accessibility barrier on our website that is not listed above, please let us know so that we can add it to our remediation plan.

6. Compatibility with Assistive Technologies

Our website is designed to be compatible with a wide range of assistive technologies commonly used by people with disabilities. We test our website for compatibility with the following assistive technologies and browsers:

While we strive to ensure compatibility with the widest range of assistive technologies possible, we recognize that not all combinations of browsers and assistive technologies can be tested. If you experience difficulties using our website with a specific assistive technology and browser combination, please contact us with details about the technology you are using and the issue you are experiencing, and we will do our best to assist you.

7. Third-Party Content

Our website may include content, features, or functionality provided by third-party services, including but not limited to Google Maps for our store locator, Google reCAPTCHA for spam prevention, social media widgets, and embedded video players. While we make every effort to select third-party partners and vendors who share our commitment to accessibility, we acknowledge that we do not have direct control over the accessibility of third-party content and services. We are not responsible for the accessibility of content that is hosted by or generated by third-party services.

We regularly communicate with our third-party vendors about accessibility requirements and encourage them to conform to WCAG 2.1 Level AA standards. If you encounter any accessibility barriers when interacting with third-party content on our website, we encourage you to contact both the third-party provider directly and our customer service team so that we can work together to find a solution. We will make reasonable efforts to provide alternative means of accessing the information or functionality provided by third-party services.

8. In-Store Accessibility

Our commitment to accessibility extends beyond our digital presence to our physical locations. Yum Yum Donuts strives to ensure that all of our donut shops are accessible to customers with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable state and local accessibility requirements. If you have questions about the accessibility of a specific Yum Yum Donuts location, or if you need accommodations during your visit, please contact the location directly or reach out to our customer service team.

Nutritional Information for Visually Impaired Guests

Accessible Nutritional Information: For visually impaired guests who need complete nutritional information about Yum Yum Donuts products, please call our dedicated accessibility line at 866-693-6688. A member of our team will be happy to read nutritional information to you over the phone or provide it in an alternative accessible format upon request.

We also provide our nutritional guide on our website in a format that is designed to be accessible to screen readers and other assistive technologies. You can access the nutritional guide by visiting the Nutrition page on our website. If you have difficulty accessing the nutritional information online, please contact us and we will provide it to you in an alternative format.

9. Feedback and Contact Information

We welcome and value your feedback on the accessibility of our website. If you experience any difficulty accessing or using any element of this website, if you discover an accessibility barrier, or if you have suggestions for how we can improve the accessibility of our digital presence, please contact us and we will work to provide the information or item you seek through a communication method that is accessible for you, consistent with applicable law. We are committed to responding to accessibility feedback and concerns in a timely manner, and we appreciate your patience and partnership as we work to improve our accessibility.

You can reach us through any of the following methods:

Yum Yum Donut Shops, Inc.
17355 Railroad St.
City of Industry, CA 91748-1325
Main Phone: (626) 964-1478
Accessibility Line: 866-693-6688
Email: info@yumyumdonuts.com
Online: Contact Form

When reporting an accessibility issue, please include the following information if possible to help us investigate and resolve the issue more efficiently:

• A description of the accessibility barrier you encountered.
• The URL (web address) of the page where the issue occurred.
• The type of assistive technology you were using (e.g., screen reader, magnification software, voice recognition software).
• The name and version of the web browser you were using.
• The operating system and device you were using (e.g., Windows 11, macOS, iOS, Android).
• Your preferred method of contact so we can follow up with you.

We strive to respond to all accessibility inquiries within two (2) business days and to resolve reported issues as quickly as possible. In the interim, we will work with you to provide the information or service you need through an alternative accessible method.

10. Enforcement and Formal Complaints

If you are not satisfied with our response to your accessibility concern, or if you believe that you have been discriminated against on the basis of disability in connection with your use of our website, you have the right to file a formal complaint with the appropriate enforcement agency. In the United States, you may file a complaint with the following agencies:

• U.S. Department of Justice, Civil Rights Division: The Department of Justice enforces the Americans with Disabilities Act (ADA) and investigates complaints of disability discrimination. You can file a complaint online at www.ada.gov/file-a-complaint or by calling the ADA Information Line at 800-514-0301 (voice) or 800-514-0383 (TTY).
• U.S. Access Board: The Access Board develops accessibility guidelines and standards for information and communication technology under Section 508 of the Rehabilitation Act. You can learn more and file a complaint at www.access-board.gov.
• California Department of Rehabilitation: For California-specific accessibility complaints, you may contact the California Department of Rehabilitation at www.dor.ca.gov.

We are committed to working cooperatively and in good faith to resolve any accessibility complaints before they escalate to formal enforcement proceedings. We encourage you to contact us first so that we have the opportunity to address your concerns directly and promptly.